I was very excited to show her a small design that I wanted and she rudely stated "I am a nail painter not a nail artist".
Received a manicure and pedicure from Dawn at the spa and from the beginning was disappointed. The prices of the spa services are not exactly affordable so you would think they would go above and beyond to make your experience as wonderful as possible - not treat you like a criminal when you ask to use the pool. I was sincerely disappointed in the complete lack of effort to make our experience enjoyable. The front desk person was once again curt, but I truly did not care at this point. As I mulled over the terrible service and lack of access to the facilities, I returned to the spa to pay for my step daughter's massage ($82 for 30 minutes with a non certified person?!)and I cancelled my mud wrap (which I discovered was WELL over $100).
As there was only one staff, I had to wait my turn. There was absolutely no one else at this spa and the resort was practically empty (and this was not mentioned on the phone when I called ahead). When I inquired about using the pools, I was told that we did not purchase enough to gain access (and this was delivered in a manner that made us both feel like we were trying to get away with something). It is not inviting, welcoming or calming. This is not a spa but rather a retail space in the corner of the front lobby.
My step daughter and I arrived and were greeted by a rather curt front desk person (working AM of December 16). I called ahead to inquire on accessing the pools if we booked a few appointments (the pools are not open to the public) and was told it would be no problem if we were purchasing spa services.
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